References
Here are some testimonials from our clients:
“I have known and worked with Janie Bass at Basstel for over 15 years. During this time, our company has utilized her outbound telemarketing services to generate newspaper subscription sales on behalf of numerous newspaper markets across Canada. Whether Basstel is selling subscriptions for a small town local newspaper or for our metropolitan urban newspapers, the service and dedication is always the same. Janie and her team seem to create an instant and trustworthy relationship with our potential clientele and as a result, have been able to generate thousands of solid newspaper subscriptions year after year.
I find Janie, with her pleasant personality, to be a hard working, positive, energetic and dedicated leader in the telemarketing industry.
I would recommend Janie and her team at Basstel to anyone, or any company, who is looking to increase their business sales or service their loyal customers. “
Karin Vanderzee – Regional Reader Sales Manager – Postmedia Network Inc.
“In my position as Sales Manager I have worked with Basstel and Janie Bass for the past ten years. Janie and her entire crew have always provided great service and sales results.
I find Basstel to be flexible, organized and to have the ability to provide detailed reporting for multiple projects.
I highly recommend Basstel and all of their services for any projects you are considering. You won’t be disappointed with their results and level of professionalism.”
Bob Thwaites – Regional Distribution Director – The Windsor Star
“I have had the pleasure of working with Janie Bass and Basstel Ltd. for over 8 years and highly recommend them for any outbound or inbound services.
Janie and her team are collaborative and take the time to understand our individual campaign needs prior to each execution. We are able to work closely with them to review and analyze results in real time to make changes if required.
Janie is always looking out for our best interests and alerts us to relevant customer feedback or concerns and works with us to ensure our KPI’s are being met and our budgets are spent appropriately.
We have trusted Janie to provide consistent results for our 10 newspaper titles and continue to bring her new business, knowing that she will do what it takes to meet our targets.”
Courtney Maier – Director National Customer Retention, Director National Digital Subscription Sales, Director Print Circulation Western Canada – Postmedia Network Inc.
“We have been using Basstel to perform subscription sales telemarketing and customer service calling since 2007. I feel comfortable recommending Basstel to other newspapers or to any other industry.
The results we experienced after originally moving business to Basstel was a higher quality of sale, which could be measure by comparing objectives to those of the previous vendor.
We have continued to monitor the results that the Basstel team provides and have requested an increasing amount of business because we are confident that objectives will be met. I have been pleasantly surprised with stronger results than provided by other vendors and as compared to benchmark targets.
Janie and the team are responsive to unique requests and I see their strength in the ability to deliver custom programs with little training.”
Brad Lawlor – Sales Manager Western Region – Postmedia Network Inc.
“I am writing to recommend the services of Basstel Ltd. We have been using Basstel for the past year to generate sales leads, make appointments, and follow up with customers to ensure that the highest standard of service and customer expectation has been met.
They do an excellent job and have represented our brand with integrity. Their team has consistently exceeded our expectations.
Our Sales Team and Service Technicians have been particularly pleased with the quality of appointments. Basstel’s follow up technique has made them the most successful Telemarketing Company whom we have ever used for generating leads and appointments and I am happy to recommend the services of Basstel Ltd.”
Murray Rempel – Reliance Superior Heating and Air Conditioning